Job Listings

Job Description:

The Product Manager will perform an integral role in supporting the Sales, Marketing, Customer Service, Installation and Production teams. This role will help develop successful products, create training programs, and produce supporting documentations. This is a full time, exempt role.

Specific duties listed below:

New and Updated Products

• Follow industry trends to understand product requirements
• Identify product areas for development
• Assist in design of new products
• Document procedures and timelines for new product development(s)
• Organize and launch new/updated product
• Document supporting resources for various departments

Support Sales Department

• Provide training on products
• Provide customer training
• Review specifications
• Assist with submittals
• Assist with customer product selection
• Support Marketing Department
• Produce product documentation to support website and brochures
• Generate and maintain installation instruction documentation
• Develop installation video library and maintain
• Maintain technical drawing library

Support Customer Service Departments

• Provide product training
• Train troubleshooting techniques
• Troubleshoot high lever product issues

Operations/Production Support

• Assist Production Manager in creating production procedures
• Maintain ERP BOMs and deductions
• Assist procurement in materials and vendors

On-site Support and Installation

• Provide on-site support where required
• Train installation team on new and high-level products
• Assist onboarding new technicians

This position is on-site at our Riverside, California office. 

Job Qualifications:

Required skills and experience

• 3+ years of experience in product management, window coverings, home integrations
• 3+ years of experience in construction project management (general contractor or subcontractor)
• Within area of expertise, expert skill in advising and consulting with all levels of management
• Expert written, verbal, and interpersonal skills, including expert level political acumen and negotiation skills.
• Expert skill in promoting, advancing, and implementing programs within area of expertise.
• Expert knowledge in one or more complex, technical areas of construction, such as sustainability, mechanical engineering, landscape architecture, infrastructure, or other specialty fields.
• Expert skill in building, maintaining, and nurturing strong professional relationships to achieve short- and long-range program implementation goals.
• Expert analytical, organizational, project management and problem recognition/avoidance/resolution skills.
• Excellent computer skills and knowledge of various computer software programs including, but not limited to MS Word, Excel, PowerPoint, Project, Outlook and Outlook calendar, and construction project management software.
• Ability to establish and maintain professional working relationships.
• Ability to perform accurate, detailed work.
• Ability to organize work, establish priorities and meet deadlines for department.
• Ability to perform accurate mathematical computations including fractions, percentages, ratios, proportions, algebra, interest and routine statistics.
• Ability to extract data from systems and the ability to analyze, validate, and prepare consolidated reports using tools such as pivot tables and formulas within Microsoft Excel.
• Has thorough knowledge of organizational policies and procedures; knowledge of functional area and understands how work may impact other areas.
• Knowledge of the organization, its achievements, mission, vision, goals, policies, practices, infrastructure, and a strong knowledge of current affairs.

Job Description:

The Account Manager is learning how to apply professional account management concepts. Under direct supervision, applies organizational policies and procedures to resolve routine issues and customer inquiries. Works on problems of moderate scope and complexity. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Also, developing skills to act as the primary liaison between customers, sales staff, subcontractors, and operations. Sound judgment, tact, discretion, close attention to detail, and the ability to multi-task are essential characteristics. The ability to learn quickly and a willingness to welcome new challenges is indispensable.

Essential Duties & Responsibilities

• Project is completed meeting the strict deadline set by the customer.
• Customer is 100% satisfied with the final installed product.
• Customer is 100% satisfied with communication and execution of the Account Manager.
• Project is completed meeting the minimum overall profit margins.
• Learns how to develop, coordinate, and implement programs and services in support of area technical expertise, which includes identifying customizations requested by the customer and how to translate what the local technician/subcontractor has noted for specific jobs

Specific Duties

• Analyze project plans to locate window treatments.
• Analyze project costs after completion to ensure minimum profit margins were met.
• Enters projects for Key Account Manager
• Utilize Roll-A-Shade CRM to manage all aspects of projects from start to finish.
• Utilize Roll-A-Shade quoting module to generate pricing based on takeoff reports.
• Utilize Roll-A-Shade manufacturing software to schedule window treatment production.
• Coordinate with Procurement to verify stock of raw materials and schedule ordering if necessary.
• Coordinate with Installation to schedule measure, service and install of local projects.
• Coordinate with National Subcontractors to schedule measure, service and install of non-local projects.
• Coordinate with Graphics to proof artwork and schedule printed shade production.
• Work independently and carry out projects to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Work efficiently under pressure to meet strict construction deadlines while maintaining a positive attitude and providing exemplary customer service.
• Assists with follow-ups

This position is on-site at our Riverside, California office. 

Job Qualifications:

Required skills and experience

• High school diploma or GED
• Bachelor’s Degree
• 1+ years of related experience
• 2+ years of experience in a manufacturing environment
• Basic knowledge in one or more complex, technical areas of construction, such as sustainability, mechanical engineering, landscape architecture, infrastructure, or other specialty fields.
• Basic skill in building, maintaining, and nurturing strong professional relationships to achieve short- and long-range program implementation goals.
• Ability to establish and maintain professional working relationships.
• Has satisfactory knowledge of organizational policies and procedures; knowledge of functional area and understands how work may impact other areas
• Expert written, verbal, and interpersonal skills, including expert level political acumen and negotiation skills
• Ability to perform accurate, detailed work.
• Ability to organize work, establish priorities and meet deadlines.
• Ability to extract data from systems and the ability to analyze, validate, and prepare consolidated reports
• Excellent verbal and written communication skills
• Excellent computer proficiency, including Microsoft Office 365 applications

Physical Requirements

Sit: Frequently

Stand: Frequently

Walk: Occasionally